Privacy Policy

Introduction

This Privacy Policy ("Policy") is issued by JQKClub29 ("we", "us", "our", "the Platform") and sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. This Policy applies to all players, visitors, and users of the JQKClub29 website located at https://jqkclub29.cam and any associated mobile or web-based gaming interfaces.

JQKClub29 is committed to protecting the privacy of all individuals who interact with our platform, including players from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and all other regions of Malaysia. We process personal data in accordance with applicable data protection legislation and international best practices for the online gaming industry.

This Policy should be read alongside our Terms & Conditions, which together govern your use of the JQKClub29 platform. In the event of any inconsistency between this Policy and the Terms & Conditions on matters specifically relating to personal data, this Policy shall prevail.

Definitions

For the purposes of this Privacy Policy, the following terms shall have the meanings assigned below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, email address, phone number, payment details, IP address, and device identifiers.
• "Processing" means any operation or set of operations performed on Personal Data, including collection, recording, storage, use, disclosure, erasure, or destruction.
• "Data Controller" means the entity that determines the purposes and means of processing Personal Data — in this case, JQKClub29.
• "Data Processor" means any third party that processes Personal Data on behalf of JQKClub29, such as payment processors or KYC verification providers.
• "Consent" means freely given, specific, informed, and unambiguous agreement to the processing of Personal Data for one or more specified purposes.
• "KYC" means Know Your Customer — the regulatory identity verification process required to confirm a player's identity, age, and the legitimacy of their payment methods.
• "Cookie" means a small text file placed on your device by a website to store information about your browsing session or preferences.

Data Controller

JQKClub29 acts as the Data Controller in respect of all personal data collected through and processed via the JQKClub29 platform at https://jqkclub29.cam. As Data Controller, JQKClub29 is responsible for determining the purposes and means by which your personal data is processed.

Where JQKClub29 engages third-party service providers to perform processing activities on its behalf — such as payment gateway operators (including Touch 'n Go eWallet, DuitNow, FPX processors, and cryptocurrency processors), KYC verification providers, and fraud detection services — such providers act as Data Processors and are bound by contractual data processing agreements that require them to process your data only on JQKClub29's instructions and in compliance with applicable data protection law.

Personal Data We Collect

JQKClub29 collects and processes the following categories of personal data:

4.1 Registration & Identity Data

• Full legal name
• Date of birth (to verify 21+ age eligibility)
• Email address
• Mobile phone number
• Residential address
• Malaysian National Identity Card (MyKad) number or passport number (for KYC purposes)

4.2 Financial & Payment Data

• Bank account details associated with registered payment methods (Maybank, CIMB, Public Bank, RHB, Hong Leong)
• E-wallet account identifiers (Touch 'n Go eWallet, Boost, GrabPay)
• Transaction history including deposits, withdrawals, and wager amounts
• Cryptocurrency wallet addresses (for USDT and Bitcoin transactions)

4.3 Technical & Usage Data

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, time spent on the platform, and navigation patterns
• Session logs and login timestamps
• Game history, betting patterns, and wagering activity

4.4 Communications Data

• Records of live chat conversations with our support team
• Email correspondence with JQKClub29
• Feedback, complaints, and dispute records

How We Collect Your Data

JQKClub29 collects personal data through the following means:

• Direct submission: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting our support team, or participating in promotions.
• Automated collection: Technical data collected automatically when you access our platform, including through cookies, server logs, and analytics tools.
• Third-party sources: Identity and verification data provided by KYC service providers, fraud screening databases, and payment processors where required for regulatory compliance or fraud prevention.
• Publicly available sources: Sanctions screening databases and public records used for AML compliance purposes.

Legal Basis for Processing

JQKClub29 processes your personal data on one or more of the following legal bases:

1. Performance of a contract: Processing that is necessary to fulfil our obligations under the Terms & Conditions you have agreed to, including account management, payment processing, and the provision of gaming services.
2. Legal obligation: Processing required to comply with applicable law, including KYC and anti-money laundering regulations, age verification requirements, and regulatory reporting obligations.
3. Legitimate interests: Processing that is necessary for our legitimate business interests, such as fraud detection, platform security, and service improvement, provided such interests are not overridden by your data protection rights.
4. Consent: Processing for which you have given specific, informed consent — such as receiving marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

How We Use Your Personal Data

JQKClub29 uses your personal data for the following purposes:

• To create and manage your player account on the JQKClub29 platform;
• To verify your identity and age (21+ requirement) in accordance with our KYC obligations;
• To process deposits and withdrawals via your chosen payment method (including Touch 'n Go eWallet, DuitNow, FPX, USDT, and other supported channels);
• To detect and prevent fraud, money laundering, and other financial crimes;
• To provide and improve our gaming services, including personalising your experience on the platform;
• To administer bonuses, promotions, and loyalty rewards;
• To provide customer support and resolve disputes;
• To send you important account notifications, security alerts, and service updates;
• To comply with our legal and regulatory obligations under applicable law;
• To enforce our Terms & Conditions and other applicable policies;
• To conduct responsible gambling monitoring and to implement player protection measures where appropriate.

Data Sharing & Third Parties

JQKClub29 does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. We may share your data with the following categories of third party only to the extent necessary for the purposes described in this Policy:

• Payment processors and e-wallet providers: Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX partner banks (Maybank, CIMB, Public Bank, RHB, Hong Leong), and cryptocurrency processors — solely for the purpose of processing your financial transactions.
• KYC and identity verification providers: Third-party service providers engaged to perform identity and age verification checks in compliance with our regulatory obligations.
• Fraud prevention and security services: Providers of anti-fraud, anti-money-laundering screening, and cybersecurity services.
• Regulatory and law enforcement authorities: Where we are required by law or court order to disclose personal data to governmental or regulatory bodies.
• Professional advisers: Lawyers, accountants, and auditors engaged by JQKClub29 where necessary for legitimate business purposes, subject to confidentiality obligations.

All third parties with whom we share personal data are required to process it in accordance with applicable data protection law and our data processing agreements. We do not permit our third-party service providers to use your data for their own purposes beyond those specified in our agreements with them.

Cookies & Tracking Technologies

9.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They enable the website to recognise your device and store information about your preferences or past actions. JQKClub29 uses cookies and similar tracking technologies to enhance your experience on our platform.

9.2 Types of Cookies We Use

• Strictly necessary cookies: Essential for the operation of the platform, including session management, login authentication, and security functions. These cannot be disabled.
• Functional cookies: Enable personalisation features such as remembering your language preferences, game filters, and betting interface settings.
• Analytics cookies: Help us understand how players use the platform, which pages are most visited, and where technical issues occur. This data is aggregated and anonymised.
• Security cookies: Used to detect and prevent fraudulent activity, including detecting multiple accounts and unusual login patterns.

9.3 Managing Cookies

You can control and manage cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the JQKClub29 platform and your gaming experience. Strictly necessary cookies cannot be disabled as they are essential for the platform's operation.

Data Retention

JQKClub29 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention principles apply:

• Active account data: Retained for the duration of your account registration and for a minimum period thereafter as required by applicable AML and gaming regulations.
• Transaction records: Financial transaction records, including deposits and withdrawal history, are retained for a minimum period of seven (7) years from the date of the transaction, in accordance with standard financial record-keeping requirements.
• KYC documentation: Identity verification documents are retained for the period required by applicable regulatory obligations, typically five (5) years from account closure.
• Communications data: Customer support records and correspondence are retained for up to three (3) years from the date of the last interaction, unless a longer period is required for dispute resolution or compliance purposes.
• Technical and usage data: Server logs and analytics data are typically retained for up to twelve (12) months, after which they are aggregated or anonymised.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data destruction procedures.

Data Security

JQKClub29 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers;
• Encryption of sensitive data at rest, including payment details and identity documents;
• Access controls and role-based permissions restricting staff access to personal data on a need-to-know basis;
• Multi-factor authentication requirements for administrative access to systems containing personal data;
• Regular security audits, penetration testing, and vulnerability assessments;
• AI-powered real-time fraud detection and anomalous activity monitoring;
• Secure, access-controlled data centre infrastructure with physical security protocols.

Your Data Subject Rights

Subject to applicable data protection law, you have the following rights in relation to your personal data held by JQKClub29:

• Right of Access: You have the right to request a copy of the personal data we hold about you, together with information about how it is processed. We will respond to access requests within 30 days of receipt.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure ("Right to be Forgotten"): In certain circumstances, you may request the deletion of your personal data. Note that this right may be limited where we are required to retain data for legal or regulatory compliance purposes.
• Right to Restrict Processing: You may request that we restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or have objected to our processing.
• Right to Data Portability: Where processing is based on your consent or the performance of a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing based on legitimate interests, including the use of your data for marketing purposes. You may withdraw consent to marketing communications at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact our support team via live chat or by email at [email protected]. We may need to verify your identity before processing your request. We will not charge a fee for handling data subject rights requests unless the request is manifestly unfounded or excessive.

Minors & Age Policy

As part of our KYC verification process, all players are required to confirm their date of birth and provide supporting documentation evidencing that they are at least 21 years of age before their account is fully activated and real-money gaming is permitted. Accounts where age verification cannot be satisfactorily completed will be suspended pending resolution.

If JQKClub29 becomes aware that it has inadvertently collected personal data from a person under the age of 21, we will promptly delete such data and close the associated account. If you believe that a minor may have created an account on our platform, please contact us immediately at [email protected] so that we can take appropriate action.

Cross-Border Data Transfers

JQKClub29 operates globally and may transfer your personal data to countries outside Malaysia for processing purposes — for example, where our servers, KYC providers, or payment processing partners are located in other jurisdictions.

Where personal data is transferred outside Malaysia, JQKClub29 takes appropriate steps to ensure that such transfers are conducted in accordance with applicable data protection law and that your data receives a level of protection equivalent to that afforded under Malaysian law. Such safeguards may include contractual clauses, standard data protection agreements, or transfers to jurisdictions that provide an adequate level of data protection as recognised by applicable regulatory bodies.

Amendments to This Policy

JQKClub29 reserves the right to amend or update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where material changes are made to this Policy, we will provide reasonable advance notice to registered players via email or a prominent notification on the JQKClub29 platform.

Your continued use of the JQKClub29 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. The date of the most recent update is shown at the top of this page. We recommend that you review this Policy periodically.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the manner in which JQKClub29 processes your personal data, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week directly on the JQKClub29 platform. Average first-response time: under 2 minutes.
• Email: [email protected] — Typical response time: within 2 hours.

For formal data subject rights requests — such as requests for access, rectification, erasure, or portability — please contact us by email and include "Data Subject Rights Request" in the subject line. We may require proof of identity before processing your request.